When you contact us

The information you provide (personal information such as name, address, email address, phone number, organisation) will be processed and stored to enable us to contact you and respond to your correspondence, provide information and/or access our facilities and services.  Your personal information will be not shared or provided to any other third party.

The Council’s Right to Process Information

  • General Data Protection Regulations Article 6(1) (a) (b) and (e)
  • Processing is with consent of the data subject or
  • Processing is necessary for compliance with a legal obligation or
  • Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller

Information Security

Barnard Castle Town Council has a duty to ensure the security of personal data.  We make sure that your information is protected from unauthorised access, loss, manipulation, falsification, destruction or unauthorised disclosure.  This is done through appropriate technical measures and appropriate policies.  Copies of these policies can be requested.

We will only keep your data for the purpose that these were collected for and only for as long as is necessary.  After which the data will be deleted.  (You many request the deletion of your data held by Barnard Castle Town Council at any time).

Children

We will not process any data relating to a child (under 13) without the express consent of the parent or guardian of the child concerned.

Access to Information

You have the right to request access to the information we hold on you.  You can do this by contacting the Clerk – clerk@barnardcastletowncouncil.gov.uk 01833 690970.

Information Correction

If you believe that the information we have about you is incorrect, you may contact us so that we can update it and keep your data accurate.  Please contact the Clerk – clerk@barnardcastletowncouncil.gov.uk 01833 690970 to request this.

Information Deletion

If you wish Barnard Castle Town Council to delete the information about you please contact the Clerk – clerk@barnardcastletowncouncil.gov.uk 01833 690970 to request this.

Right to Object

If you believe that your data are not being processed for the purpose these have been collected for, you may object: Please contact the Town Council, via the Clerk, to object.

Rights Related to Automated Decision Making and Profiling

Barnard Castle Town Council does not use any form of automated decision making or the profiling of individual personal data.

Cookies

Complaints

If you have a complaint regarding the way your personal data have been processed you may make a complaint to Barnard Castle Town Council:

  • By contacting the Clerk
    clerk@barnardcastletowncouncil.gov.uk
    01833 690970
  • Or by contacting the Information Commissioner’s Office
    casework@ico.org.uk
    0303 123 1113

Summary:

In accordance with the law, Barnard Castle Town Council only collects a limited amount of information about you that is necessary for correspondence, information and service provision.  Barnard Castle Town Council does not use profiling, it does not sell or pass your data to third parties.  Barnard Castle Town Council does not use your data for purposes other than those specified.  Barnard Castle Town Council makes sure your data are stored securely.  Barnard Castle Town Council deletes all information deemed to be no longer necessary.  Barnard Castle Town Council constantly reviews its Privacy Policies to keep these up to date in protecting your data.  (You can request a copy of our policies at any time).